POST 03/27 : CUSTOMER SERVICE AGENT

SALARY : R158 985 per annum plus 37 % in lieu of benefits
REF NO: CSAM/NC/2016/01-1C

REQUIREMENTS : An appropriate three year tertiary qualification with 18 months proven life insurance/employee benefit processing experience/client relationship management/client care OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in the life insurance/employee benefit processing environment/client relationship management/client care Knowledge of GEPF products and services will be an advantage Computer literacy that would include a good working knowledge of Microsoft Office products Valid driver’s license (of at least one year old) Proficiency in English is a requirement and the ability to speak any of the indigenous languages spoken in the Province and Afrikaans Excellent presentation skills. Excellent communications skills, both verbal and written. Ability to communicate with clients. Time management skills Self-management – being able to work independently

APPLICATIONS : Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency,Private Bag X63, Pretoria 0001 OR 11 Old Main Road, Kimberly.

FOR ATTENTION : Ms Mapule Mahlangu–Recruitment

DUTIES : The successful candidate will be responsible for the following functions: The purpose of the roles is: To provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment: Provide quality customer service within CRM Handle all face to face enquiries received effectively Follow up and finalize enquiries referred to other business units, within the agreed time frames. Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame Update on all the relevant GPAA systems Provide data inputs in the compilation of the reports Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care Compile and submit daily production statistics to the supervisor Check and update consolidated/escalation lists to the supervisor Provide Client liaison services within the office Respond to escalated queries within allocated time frame Interact with other departments with outstanding queries Relationship management on any changes happening in the various sections. Provide/ request feedback to various clients and stakeholders Follow-up with business units and provide feedback to clients until cases are 18 finalized. Effective and efficient administration of documents received. Provide administrative support at outreach initiatives

ENQUIRIES : Mapule Mahlangu on 012-399 2639

NOTE : One Customer Service Agent Position is currently available at the Government Pensions Administration Agency at Northern Cape Region. The position will be filled as 24 months contract position.

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